Staff

Our dedicated staff members are here to provide support, compassion, and information to help you through your journey of grief and the celebration of your loved one’s life.

Einan's at Hillcrest - Kennewick

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Crystal Percifield Location Manager, Licensed Funeral Director and Embalmer
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Camille Thornock Funeral Director, Embalmer
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Caren Heinze Adminstrative Support
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Camea Moreau Administrative Support
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Steve Reeder Crematory Operator
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Jim Archibald Funeral Assistant, Removal Technician
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Ray Anderson Funeral Assistant, Removal Technician
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Michael O"Neil Funeral Assistant, Removal Technician
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Keith Russell Funeral Assistant, Removal Technician

Einan's at Hillcrest - Pasco

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Holley Sowards Director of Funeral Operations
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Marce Garcia-Mendoza Funeral Director Intern, Cemetery Office Manager (Cemetery / Hablo Español)
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Llulisma Torres Funeral Director Intern (Hablo Español)
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Janeece Morga Administrative Support (Hablo Español)
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Janene Law Bookkeeper
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Esther Jaramillo Preneed Consultant (Hablo Español)

Holley Sowards

Director of Funeral Operations
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Holley is a passionate leader, community advocate, and experienced customer service professional, born and raised in the Tri-Cities. A graduate of Washington State University (WSU) Vancouver, Holley earned her Bachelor’s degree with an emphasis in management, operations, human resources, and finance. She is also a proud alum of Leadership Tri-Cities Class XVIII, where she honed her leadership skills and commitment to service.

Coming from a family with an entrepreneurial spirit, Holley learned the value of exceptional customer service early on. This background has driven her to continually seek innovative ways to enhance the experience for families visiting the Sunset Gardens Group of Companies, where she serves as a dedicated leader.

With over 22 years of customer service experience, Holley is deeply passionate about serving her community. In addition to her professional endeavors, she and her husband founded the Fallen Rider Fund, a non-profit dedicated to promoting road safety, uniting communities, and providing support to the families of fallen and injured riders. The fund has been passed on to a dedicated group of volunteers who are carrying the mission forward with great impact. Holley has also volunteered with numerous service organizations, including her beloved role in the Beggars Banquet Soup Competition that supported Safe Harbor/My Friends Place.

Holley has been an active member of the Washington Cemetery, Cremation, and Funeral Association (WCCFA) and served 8 years on the Board. For over a decade, Holley has led the team at Einan’s, where she has found her true calling—helping families navigate the toughest moments of their lives. She is passionate about providing a healing environment where each family’s experience is unique and personal.

The work of guiding others through grief is undeniably challenging, but for Holley, there is no greater reward than knowing that her team's efforts have made a meaningful difference in someone’s life during their most difficult days.

Crystal Percifield

Location Manager, Licensed Funeral Director and Embalmer
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Crystal has lived in the Tri-Cities area since 1985. She previously worked in the dental industry, an experience that helped her perfect the art of building relationships with families. After dedicating 18 years to this, she elected for a career change, feeling she could put her skills to better use by helping and serving the families at Sunset.

Crystal started in the death care industry at Einan’s in 2019. She Graduated from Dallas Institute of Funeral Services from Dallas Texas in June 2023. She is also a member of the Washington Cemetery, Cremation & Funeral Association board of directors. Her passion is helping and serving others.

Apart from building connections with families at Sunset, Crystal is all about connecting with her own family. One of the most important things for Crystal is making memories and creating traditions with family and friends. She is passionate about the outdoors and spending quality time with her loved ones.

Camille Thornock

Funeral Director, Embalmer
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Born and raised in Utah, Camille has happily called the Tri-Cities home since 2010. Growing up as the oldest of four children in a family deeply rooted in the funeral business, Camille learned early on the importance of guiding families through life’s most challenging times. In 2006, she chose to continue the family tradition by becoming a third-generation funeral director. After graduating in 2007 from Mid-America College of Funeral Service in Indiana, she dedicated several years to raising her four children alongside her husband. Once her youngest started school, Camille finally embarked on her career as a funeral director, a decision she cherishes daily. She feels honored to work alongside a wonderful team, providing compassionate and kind service to families in need. Outside of work, Camille enjoys spending time with her family, reading, traveling, and flying.

Marce Garcia-Mendoza

Funeral Director Intern, Cemetery Office Manager (Cemetery / Hablo Español)
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Marce Garcia-Mendoza is a dedicated Funeral Director Intern and Cemetery Office Manager with Einan's at Hillcrest and Columbia River Gardens Cemetery. Bilingual and biliterate, she brings over 7 years of experience in the funeral industry, specializing in decedent repatriation to their homeland.

Having lived in Kennewick since 2001, Marce graduated from Southridge High School and attended Columbia Basin College. Her professional background also includes over 17 years in customer service and administration, where she has honed her skills in providing compassionate support to families during difficult times.

Marce married her first love, and together they share four wonderful children, making family her top priority. Outside of work, she enjoys the simple joys of farm life and homesteading, cherishing time spent with her loved ones. While not particularly fond of sweets, Marce has a love for tacos and prefers a good book over technology. Her traditional, conservative lifestyle reflects her values and the importance she places on family.

Caren Heinze

Adminstrative Support
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Caren was born in Oregon, but her family settled in Pasco, Washington, in 1970, where she grew up as the fourth of five children. After graduating from local schools, she continued her education at BYU-Idaho (formerly Ricks College). She's blessed with four children, three stepchildren, and thirteen wonderful grandchildren. Of all her titles, “grandma” is the one she treasures most, and her weekends are often filled with cheering on her grandkids at their sporting events, attending church, or working at the Toyota Center during Tri-Cities Americans hockey games or concerts.

In 2017, she began her career in the funeral industry as a Secretary at Hillcrest in Kennewick. She now takes pride in making Einan’s at Hillcrest a place of comfort and care, helping families find a soft place to land on some of their hardest days.

Camea Moreau

Administrative Support
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With a heart for service, Camea is dedicated to supporting families in the death care industry, recognizing the profound impact compassionate care can have during life’s most challenging moments. Having called Kennewick home for the past eight years, she draws on her experiences as a mother of five—her greatest joy of the last 19 years—as the foundation of her work. Now, with all her children in school, she is driven to make a meaningful contribution in her community, offering guidance and support when it matters most. Outside of work, Camea finds fulfillment in the outdoors, watching her children thrive in sports, and immersing herself in a good book. Her values of family, community, and heartfelt service inspire her daily commitment to the people she serves.

Steve Reeder

Crematory Operator
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Llulisma Torres

Funeral Director Intern (Hablo Español)
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Llulisma "Julie" Torres has been a dedicated member of the Tri-Cities community since 1997, building a career grounded in compassion and service. With a background shaped by attending a small Christian school, Julie’s journey into caregiving began with a deep desire to help others. She started her professional path as a Certified Nursing Assistant, first working in a rehabilitation center, where she discovered her passion for helping people feel better. She later gained valuable experience as an in-home caregiver and, eventually, in hospice care, where she developed her skills in empathetic communication and learned the importance of truly seeing the person behind each patient.

Today, Julie is proud to be part of Einan's at Hillcrest Pasco, a role that allows her to serve families during some of life’s most profound moments. Her experience with Hillcrest Funerals and Cremation has been instrumental in her professional growth, fostering her commitment to empathetic, person-centered service. Julie finds daily inspiration in the many ways she and her team can provide meaningful support to those they serve. In her personal life, Julie treasures time spent with her wife, three children, and their four pets. Together, they enjoy spontaneous trips, camping, fishing, and family movie nights, building memories that bring joy and balance to her life.

Janeece Morga

Administrative Support (Hablo Español)
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Janene Law

Bookkeeper
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Esther Jaramillo

Preneed Consultant (Hablo Español)
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Jim Archibald

Funeral Assistant, Removal Technician
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Ray Anderson

Funeral Assistant, Removal Technician
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Michael O"Neil

Funeral Assistant, Removal Technician
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Keith Russell

Funeral Assistant, Removal Technician
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